FAQs
SOLUTIONS THAT CHANGE LIVES
DES SOLUTIONS QUI CHANGENT DES VIES
How much will I have to pay?
Most of our services are available at no cost, including our substance use health services, financial counselling and support services, Walk-In Counselling Clinic, services for youth and families, and counselling for people who have experienced gender based, intimate partner or sexual violence. Should there be a fee for the service most appropriate for you, it will be discussed with you prior to you starting service.
How long will I have to wait?
Are the services confidential?
- A threat to harm yourself and/or others
- Sharing information in an emergency situation
- Reporting a suspicion of child abuse or neglect
- Court subpoenas or court orders
- Reporting required by the Province related to serious occurrences
- Sharing with others within TBC who need to know.
Where are services provided?
What can I expect at my first appointment?
Should your appointment be at our facility, when you arrive, you will need to ring the front doorbell and let our receptionist know why you’re here. When you enter the facility, you will likely be asked to wait in our waiting room for your worker. Your worker will then bring you to their office or one of our meeting spaces to begin discussions.
What are Thunder Bay Counselling staff qualifications?
All of our staff have a supervisor who works with them to make sure they are meeting expectations and staying up to date in their roles.
How do I provide feedback, make a complaint or send a compliment?
Your feedback is extremely important to us. Please visit complaints and compliments page to send us a message.