Thunder Bay Counselling Achieves Double Accreditation


June 20, 2019 – Thunder Bay Counselling recently welcomed external peer reviews from two independent Canadian bodies; the Canadian Centre for Accreditation (CCA) and Credit Counselling Canada. As a result of the evaluations, Thunder Bay Counselling is delighted to announce that it has achieved full accreditation from both organizations.

The Canadian Centre for Accreditation is an independent non-profit offering accreditation specifically tailored to community-based health and social services across Canada. Thunder Bay Counselling received full accreditation for best practices in Organizational Standards, Family Counselling and Groups Standards, Employee Assistance Service Provision, Contract Management Standards, Community Mental Health and Addiction Services.

Says Nelson Sidorski, Board Chair of Thunder Bay Counselling: “To be CCA Accredited is truly a seal of approval for quality excellence. Our stakeholders can be assured that we have undergone an extensive internal and external review process that measures our practices against sector and industry standards. This is assurance of our commitment to delivering maximum quality, value and accountability to our clients and the community.”

The Credit Counselling Canada Accreditation Program ensures a high quality of credit counselling services nationally for consumers and partners. Receiving accreditation acknowledges Thunder Bay Counselling’s best practises in delivering community-based credit counselling services.

Says Nancy Chamberlain, Executive Director of Thunder Bay Counselling: “Our Board of Directors sees accreditation as a way to externally monitor our organization and a means to identify opportunities to improve the quality of services we provide to individuals, families, workplaces and communities. Being Accredited allows us to demonstrate our accomplishments at not only an operational level but also in our business management and community governance. With increasing pressure for public accountability, participation in the accreditation process promotes a quality and safety culture across the organization.”

Thunder Bay Counselling announced its double accreditation achievements today during its Annual General Meeting as an opportunity to demonstrate its organizational culture of service excellence through continuous improvement, as well as showcase leading practices and celebrate the great work of Thunder Bay Counselling staff.