Director of Clinical Services

View/Download Full Description

This position is responsible for the clinical integrity of our services and will provide leadership in service delivery, evaluation and continuous improvement, being proactive and responsive to changing community needs and issues.

Areas of Responsibility

The Director is responsible for:

  • Designing and supporting the consistent delivery of services that are reflective of current research and emerging/promising practices
  • Fostering a culture of continuous quality improvement
  • Advancing the organization’s diversity, equity, inclusion, and anti-racism framework, reducing inequities for people in accessing and receiving services
  • Achieving and reporting on service-related outcomes in alignment with intended performance indicators
  • Engaging people with lived and living experience to inform service delivery
  • Building intentional and strategic cross-sector relationships to ensure collaboration in service delivery
  • Supporting the development, growth, engagement and retention of the organization’s clinical human resources
  • Day to day clinical oversight, mentorship and empowerment of program supervisors and front-line staff where required


Our ideal candidate will have:  

A Masters level degree in social work or related field and registered with the Ontario College of Social Workers and Social Service Workers or the College of Registered Psychotherapists of Ontario
An understanding of and commitment to diversity, equity, inclusion and anti-racism with the ability to apply a diversity framework to all areas of responsibility

Knowledge and Skills

  • Extensive knowledge of clinical theory and evidence informed practice in areas such as mental health, addiction, sexual and intimate partner violence, abuse and/or trauma
  • Understanding of the social issues impacting our community and clients we serve
  • Being a strategic, critical and analytical thinker who can provide evidence of turning ideas into actions
  • Being a strong operational leader who can execute on a plan, establish and meet goals and oversee clinical services at an organizational level
  • Knowledge of and experience in developing quality assurance plans and in utilizing quality improvement principles, tools and methodologies
  • Experience in service evaluation
  • Understanding the impacts of intergenerational trauma in the Indigenous community and a sound understanding of culturally relevant approaches in service delivery
  • Ability to establish and maintain effective relationships both internally and externally
  • Excellent leadership and supervisory skills

Submit Application to:
Allane Danchuk,
Director of Business & Finance