FAQ's
Q. If my employer is paying for this service, won't you need to give them information about the services I used when you bill them?
A. No. Only collective statistical data on employee groups of more than 50 is released to an employer. These statistical reports tell your employer the types of services used during the billing period, and the amount of service provided. fseap does not include the names of employees who have used the EAP or any information about individual cases.
Q. Can Thunder Bay Counselling Centre assure me that my coworkers will not find out that I'm seeing a counsellor?
A. Yes. Thunder Bay Counselling Centre’s confidentiality practices include measures to ensure that the people you work with and for never find out that you used the EAP. These include:
- Private office locations for counselling appointments .
- Extended hours of service - fseap is able to schedule appointments before and after work.
- No back-to-back appointments - Every effort is made to avoid booking appointments for employees of the same company at the same time.
Q. Will my partner/spouse be able to find out that I've called the EAP or that I'm seeing a counsellor?
A. No. No information, including that you have accessed the service is released to anyone, including your spouse, without your permission*.
*Except in cases where the counsellor is legally required to provide information to officials. This includes responding to a court order, and reporting suspected or disclosed child abuse. Counsellors also have a legal duty to warn when there is a danger that a client may harm himself or herself or others.
Q. How can I find out if my Employer has an EAP?
A. The best way to find out if your Employer has an EAP is to contact your human resource or benefits department. Ask for information on the employee benefits package or employee assistance program.
You could also look in your employee manual for a section describing your employee benefits package. If your benefits package includes an employee assistance program, it should include the name of your EAP service provider and a description of the services available to you and your family members.
